Is a 24h service necessary? Does the customer have a strong order day and then possibly one or more days where small items are still being ordered? How often does my customer order per month, quarter or year? How regular are these orders? Do seasonal fluctuations occur?
These questions can be answered by analyzing the orders and transports. An ABC/XYZ analysis of customer order quantities and frequencies is often already standard. The informative value can be decisively augmented with frequency analyses.
With the help of frequency analyses, patterns in the ordering behavior of customers can be easily identified. The evaluation of the data is rapidly completed with modern BI tools. The result is a fact-based basis for sales and logistics, which creates a common understanding of the initial situation for further optimization. The BI solution can also be sustainably established as a reporting and control instrument.
In a concrete example of the wood industry, it quickly became clear that the frequency of deliveries once a week is sufficient in most areas of Austria. Up until that point, all areas had been delivered to every day. In a joint project with sales and logistics, areas were defined for distinct weekday delivery planning. Top A customers were taken into account to the extent that an alternative/additional delivery per week is also possible. This solution makes it possible to make better use of the freight space and to save kilometres, thus significantly reducing transport costs.
At this point, it should be noted that the transport system can also be controlled and steered sensibly with minimum quantity surcharges, alternative transport routes and groupage freight forwarding.